Front Desk Agent

ADP, Inc.; Dallas, Cockrell Hill (TX, TX); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Bonus incentives

Benefits package

Job summary

ADP, Inc. is seeking a Front Desk Agent to greet guests, manage check-in/check-out, and coordinate hotel services. You will maintain the front desk operations, answer inquiries, and handle reservations with a focus on guest satisfaction.

The role requires standing most of the shift, basic computer skills, and willingness to work weekends and holidays. You will be part of a dynamic hotel team and support multiple departments to deliver excellent service.

Qualifications

• Standing 90% of the shift; bending and kneeling as needed.
• Proficient with computers; requires Microsoft Office.
• Must be able to work weekends and holidays and all shifts as needed.

Responsibilities

• Greet guests and complete established check-in procedures.
• Maintain front desk operations and shift checklist throughout the shift.
• Process guest check-out and prepare room for the next guest sale.
• Handle cash transactions accurately and maintain cash drawer.
• Answer inquiries, take reservations, and communicate rates clearly to guests.
• Provide timely information and assist guests across hotel departments.
• Operate PBX system for incoming/outgoing calls and wake-up calls.
• Maintain records and department logs to support operations.

Skills

Customer service

Cash handling

Tools

Microsoft Office

Job description

30+ days ago Requisition ID: 1627

COME BE PART OF OUR GROWING FAMILY! We offer bonus incentive programs for all positions and a comprehensive benefits package to all eligible full-time team members! If you are energetic, like to be recognized and have a passion for serving others, then please visit sevahos.com to learn more about our company and to see all of the employment opportunities we have to offer!

TITLE:

Front Desk Agent

POSITION FOCUS:

Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. Works to optimize the guest experience while at the hotel and elsewhere.

JOB REQUIREMENTS:

90% of shift is standing and bending/kneeling. Must be able to reach all areas of hotel to assist clients. Occasional carrying and lifting of heavy items. Proficient with computers and Microsoft Office. Will be required to work weekends and holidays and all shifts, as necessary.

ORGANIZATIONAL STRUCTURE:

Reports to: Front Desk Supervisor and/or Front Office Manager and/or Assistant General Manager. Subordinates: N/A

PRIMARY RESPONSIBILITIES:

• Greets guests and completes established check-in procedures.
• Accurately completes shift checklist and stays at front desk post throughout the entire shift.
• Facilitates guest departure (check-out) procedures in order to open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and maintains accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all departmental functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank.
• Processes all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by the guests in the timeliest and most accurate method possible.
• Contributes and maintains established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
• Understands and ensures that the front desk needs to remain staffed even if the following shift is tardy or late.
• Provides assistance to other team members and departments.
• Ensures safety by following security procedures.
• Responsible for understanding and adhering to guidelines set forth in the team member handbook. Expected to report to work on scheduled days and at scheduled times.
• Observes the 5x10 rule, which is to be complied with at all times. Anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Performs other duties as assigned, requested or deemed necessary by management.