Front Desk & Guest Services Supervisor

UCI group; Irvine (CA); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical insurance

Retirement plans

Job summary

UC Irvine is seeking a dedicated administrator to serve as the central access point for the Division of Continuing Education and University Advancement. The role operates the front desk, handles inquiries, coordinates events, and ensures smooth, compliant processes across multiple units.

You will supervise a pool of student employees, coordinate with managers on staffing, and support training, documentation, and cross-unit collaboration to maintain exceptional service standards.

Qualifications

• Thorough knowledge of University rules and regulations, processes, protocols and procedures for budget, accounting and fund management, and / or personnel management.
• Interpersonal skills including verbal and written communication, active listening, critical thinking, persuasiveness, advising and counseling skills.
• Knowledge of a variety of administrative operational activities such as event planning, basic fundraising processes, risk management planning, website design, accounting and payroll, and guidelines.
• Solid knowledge of common University-specific computer application programs.

Responsibilities

• Serve as the central access point and information hub for the Division of Continuing Education and University Advancement.
• Manage day-to-day front desk operations, triage inquiries, and ensure consistent service delivery across academic and administrative functions.
• Supervise a pool of student employees and coordinate staffing with managers to meet operational needs.

Skills

Interpersonal skills

Verbal communication

Written communication

Active listening

Critical thinking

Counseling skills

Confidentiality

Event planning

Payroll knowledge

Education

Bachelor's degree

Tools

Campus systems

Job description

UC Irvine is seeking a dedicated administrator to serve as the central access point for the Division of Continuing Education and University Advancement. The role operates the front desk, handles inquiries, coordinates events, and ensures smooth, compliant processes across multiple units.

You will supervise a pool of student employees, coordinate with managers on staffing, and support training, documentation, and cross-unit collaboration to maintain exceptional service standards.