Front Desk & Guest Services Supervisor

UC Irvine; Irvine (CA); On-site; USD 54,000 - 62,000; Full time

Job summary

UC Irvine is seeking a Front Desk/Administrative professional to serve as the central access point for the Division of Continuing Education and University Advancement. You will run the second-floor Front Desk, triage inquiries from students and instructors, and ensure consistent service across academic and administrative functions.

You will supervise a pool of student employees, manage events-related ticketing, purchasing, onboarding support, and maintain compliance with university policies.

Qualifications

• Thorough knowledge of University rules and regulations, processes and procedures for budget, accounting and fund management.
• Interpersonal skills in verbal and written communication, active listening, critical thinking, and advising.
• Knowledge of administrative operations such as event planning, fundraising processes, risk management, payroll, and guidelines.
• Strong knowledge of common University-specific computer application programs.
• Discretion and ability to maintain confidentiality.
• Strong planning, analysis, problem-solving and customer service skills.
• Bachelor's degree in related area.
• 1-3 years of supervising experience.

Responsibilities

• Manage day-to-day front desk operations and respond to inquiries related to DCE students and instructors.
• Triaging inquiries and ensuring accurate, consistent service delivery across academic and administrative functions.
• Oversee front desk workflows, office operations, ticket sales for events, purchasing, onboarding support, and documentation.
• Coordinate staffing with managers to align coverage with operational needs.
• Support customer service and cross-unit coordination as a stabilizing presence for DCE operations.

Skills

University rules

Interpersonal skills

Administrative operations

Office software

Discretion and confidentiality

Planning, analysis, problem-solving

Supervising experience

Education

Bachelor's degree in related area

Job description

UC Irvine is seeking a Front Desk/Administrative professional to serve as the central access point for the Division of Continuing Education and University Advancement. You will run the second-floor Front Desk, triage inquiries from students and instructors, and ensure consistent service across academic and administrative functions.

You will supervise a pool of student employees, manage events-related ticketing, purchasing, onboarding support, and maintain compliance with university policies.