Guest Reservations Specialist - Upsell & Service

Hotel Bennett; Charleston (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

Salamander Hotels & Resorts in Charleston, SC, is seeking a Reservations Coordinator to handle bookings across phone, email, and in-house requests. You will enter reservations into the PMS, confirm arrangements with guests, upsell services, and support group and VIP bookings.

Your role requires strong communication, teamwork, and proficiency with Word, Outlook, Excel, and PMS systems. A high school diploma and customer service experience are preferred; the position is full-time.

Qualifications

• High school diploma or equivalent required.
• 1 year customer service experience preferred.
• Strong written and verbal communication skills.
• Ability to work in a team and coordinate with multiple departments.
• Proficient computer skills: Word, Outlook, Excel, and PMS.

Responsibilities

• Take reservations via phone, email, mailed correspondence, rooming lists, internet and in-house requests and enter into the PMS, confirming with guests.
• Process reservations received via all channels and issue confirmations as requested.
• Block special request reservations and group bookings (VIPs, groups).
• Maintain and organize hotel and guest information in digital and physical files.
• Set up group or individual billing as needed.
• Assist internal departments with reservation information and process inquiries.
• Maintain a clean, organized workstation and file daily reservations and correspondence.

Skills

Customer service

Communication

Teamwork

Upselling

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

Property Management System (PMS)

Microsoft Word

Outlook

Excel

Job description

Salamander Hotels & Resorts in Charleston, SC, is seeking a Reservations Coordinator to handle bookings across phone, email, and in-house requests. You will enter reservations into the PMS, confirm arrangements with guests, upsell services, and support group and VIP bookings.

Your role requires strong communication, teamwork, and proficiency with Word, Outlook, Excel, and PMS systems. A high school diploma and customer service experience are preferred; the position is full-time.