Front Desk Guest Services Specialist - Immediate Pay

Hireology; Mobile (AL); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group is seeking a Front Desk Associate in Mobile, AL to greet guests, manage check-in/out, and handle cash procedures. The role emphasizes hospitality, accuracy, and a friendly, problem-solving approach to guest inquiries while promoting hotel amenities.

Candidates should have at least a high school diploma and one year of hospitality or customer service experience. Equal opportunity employer with benefits and diverse growth opportunities within the company.

Qualifications

• High School diploma or GED preferred/required.
• One year hospitality experience required.
• Customer service experience required.
• Experience handling cash and credit card procedures.
• Knowledge of local area, hotel layout and amenities.

Responsibilities

• Greet guests and perform check-in/out procedures.
• Follow all cash and credit card procedures required by hotel and brand standard.
• Check house count to determine the rooms available for the day.
• Review credit limit exception report and obtain approvals if necessary.
• Check expected departures for today and manage checkouts or extend stays.
• Update housekeeping room status when received from housekeeping.
• Balance departments from daily activity report at end of shift.
• Perform cashier shift changes when cash is in balance.
• Explain promotional items to guests and provide requested items.
• Mention hotel amenities to guests during conversations.
• Respond promptly to guest inquiries or complaints and offer alternatives.
• Demonstrate hospitality and accommodate guest needs.
• Document guest accidents with the accident report form.
• Ability and flexibility to work various shifts including evenings, weekends, and holidays.

Skills

Customer service

Cash handling

Hospitality mindset

Education

High School diploma or GED

Job description

Kana Hotel Group is seeking a Front Desk Associate in Mobile, AL to greet guests, manage check-in/out, and handle cash procedures. The role emphasizes hospitality, accuracy, and a friendly, problem-solving approach to guest inquiries while promoting hotel amenities.

Candidates should have at least a high school diploma and one year of hospitality or customer service experience. Equal opportunity employer with benefits and diverse growth opportunities within the company.