Front Desk & Guest Services Specialist

Dutuc; Washington (District of Columbia); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands‑on administrative and customer服務

Job summary

Dutuc in Washington, DC is seeking a friendly Front Office Representative to welcome visitors, answer inquiries, and support daily receptionist tasks. This entry‑level role focuses on delivering outstanding customer service while developing administrative and communication skills in a collaborative team.

You will handle phone calls, assist with scheduling, manage mail and deliveries, and help maintain a welcoming front desk.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and interpersonal communication skills.
• Friendly, professional, and approachable demeanor.
• Excellent organisational and time management skills.
• Strong attention to detail.
• Customer-focused attitude.
• Comfortable answering phones and interacting with visitors.
• Reliable, adaptable, and dependable.
• Previous front office, receptionist, administrative, customer service, retail, or hospitality experience is a plus but not required.

Responsibilities

• Serve as a primary point of contact for front-office inquiries.
• Provide general information about products, services, and company activities.
• Assist customers and visitors with routine questions and requests.
• Maintain a clean, organized, and welcoming front-office area.
• Assist with scheduling appointments and routine office activities.
• Receive and organize incoming mail, deliveries, and documents.
• Maintain accurate visitor and customer information.
• Communicate customer questions and feedback to appropriate team members.
• Support staff with general administrative and customer service activities.
• Assist with organising office materials and supplies.
• Help ensure customers and visitors receive a positive experience.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Interpersonal skills

Customer service

Organizational skills

Time management

Professional demeanor

Phone etiquette

Reliability

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

G Suite

Job description

Dutuc in Washington, DC is seeking a friendly Front Office Representative to welcome visitors, answer inquiries, and support daily receptionist tasks. This entry‑level role focuses on delivering outstanding customer service while developing administrative and communication skills in a collaborative team.

You will handle phone calls, assist with scheduling, manage mail and deliveries, and help maintain a welcoming front desk.