Front Desk & Guest Services Specialist

Studio 6 & Motel 6 Tucson North; Tucson (AZ); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Company parties

Opportunity for advancement

Paid time off

Job summary

Studio 6 & Motel 6 Tucson North is seeking a friendly front desk associate to greet guests, check in/out, and manage reservations. You will coordinate with housekeeping and other departments to ensure smooth stays and guest satisfaction. The role requires strong communication and organizational skills, with a customer-focused approach.

You will handle payments, provide information on local amenities, and maintain a tidy work area while delivering a welcoming experience to all guests.

Qualifications

• Previous experience in customer service, hotel front desk service, or other related fields
• Strong written and verbal communication skills
• Excellent organizational abilities

Responsibilities

• Register and assign rooms to guests
• Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Collect payments
• Keep accurate records of occupied rooms and guests
• Communicate pertinent guest information to hotel departments
• Greet guests with a welcoming smile and friendly demeanor
• Perform guest check-in and check-out procedures
• Obtain or confirm guest information, assign rooms, activate and distribute keys
• Answer phones and direct calls to appropriate personnel

Skills

Customer service

Front desk experience

Communication skills

Organizational skills

Job description

Studio 6 & Motel 6 Tucson North is seeking a friendly front desk associate to greet guests, check in/out, and manage reservations. You will coordinate with housekeeping and other departments to ensure smooth stays and guest satisfaction. The role requires strong communication and organizational skills, with a customer-focused approach.

You will handle payments, provide information on local amenities, and maintain a tidy work area while delivering a welcoming experience to all guests.