Guest Services Manager: Front Desk & Guest Experience

Equity LifeStyle Properties; United States; On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

medical, dental, and vision plans

a generous 401(k) employer match

paid vacations, holidays, and sick时间

Job summary

Equity LifeStyle Properties in Tucson, AZ is seeking a Guest Services Manager to lead the front desk and guest experience. You will supervise check-in/check-out, train associates, and ensure smooth resort operations while delivering exceptional service.

The role requires strong communication, customer service skills, and familiarity with reservation systems; RV/hotel experience is a plus and a passion for hospitality is essential. Full-time position with benefits.

Qualifications

• At least 6 months of Front Office experience; RV or hotel experience is a plus.
• Knowledge of Reservations Management systems such as DigiRez, ManageAmerica, RoomMaster would be great.
• Superior work ethic with the ability to prioritize and meet deadlines.
• Excellent communication skills, strong customer service skills and the ability to problem solve.
• Experience in customer service environment and experience working with a point of sale computer system.
• A passion for delivering exceptional levels of guest service.

Responsibilities

• Supervise the activities of the front desk, including check-in/check-out, guest requests, and promotion of in-house activities.
• Train associates, plan, assign, and direct work; and address complaints and resolve problems.
• Supervise front desk operations during your assigned shift.
• Train and ensure that your team has a current knowledge of property management system, resort services, reservation process, pricing and special promotional offers.
• Maintain knowledge of resort features & services, hours of operation, guest rooms, casitas, layout, decor, rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status and all scheduled daily group activities.
• Monitor the appearance, standards, and performance of Front Desk employees with an emphasis on training and teamwork.
• Address guest requests, inquiries, and complaints promptly and thoroughly.
• Ensure proper staffing and scheduling of all Front Desk employees in accordance to productivity guidelines.
• Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation.
• Other duties as assigned.

Skills

Front Office experience

Reservations systems

Work prioritization

Customer service

POS systems

Guest service passion

Job description

Equity LifeStyle Properties in Tucson, AZ is seeking a Guest Services Manager to lead the front desk and guest experience. You will supervise check-in/check-out, train associates, and ensure smooth resort operations while delivering exceptional service.

The role requires strong communication, customer service skills, and familiarity with reservation systems; RV/hotel experience is a plus and a passion for hospitality is essential. Full-time position with benefits.