Front Desk & Guest Services Specialist

Associated Asset Management (AAM); Santan (AZ); On-site; USD 31,000 - 42,000; Full time

Job summary

Skyline Village in San Tan Valley, AZ, seeks a Front Desk Monitor to greet residents and guests, answer phones, answer inquiries, and ensure community rules are followed. The role focuses on welcoming environments, safety, and efficient reception operations.

The position involves handling phone lines, providing administrative support, managing the front entrance, and delivering excellent customer service to residents and homeowners both face-to-face and over the phone.

Qualifications

• Excellent customer service and communication skills.
• Ability to elicit information from callers and visitors in a professional manner.
• Ability to handle multiple tasks and meet deadlines.
• Strong organization and tracking abilities.
• Comfort with computer programs and database systems (MS Office, email).

Responsibilities

• Provides direct receptionist support to on-site property needs with high-quality customer service to callers, visitors, and vendors.
• Partners with Administrative Support and On-site Community Manager to manage front reception and inbound calls.
• Filters inbound calls to determine direction and assistance.
• Greets visitors and homeowners and assesses their immediate needs.
• Monitors pickups and deliveries; assists with event setup and breakdown as needed.
• Performs other related duties as directed.

Skills

Excellent customer service

Strong communication

Multitasking

Organization

MS Office

Tools

MS Office

Job description

Skyline Village in San Tan Valley, AZ, seeks a Front Desk Monitor to greet residents and guests, answer phones, answer inquiries, and ensure community rules are followed. The role focuses on welcoming environments, safety, and efficient reception operations.

The position involves handling phone lines, providing administrative support, managing the front entrance, and delivering excellent customer service to residents and homeowners both face-to-face and over the phone.