Front Desk Concierge & Community Guest Services

Associated Asset Management (AAM), LLC; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Sun City Anthem at Merrill Ranch in Florence, Arizona is seeking a Front Desk Monitor to greet residents, answer phones, and provide administrative support in a welcoming community environment.

Responsibilities include opening/closing procedures, processing registrations and reservations, monitoring safety, and assisting with activities with Lifestyle staff in a fast-paced 55+ setting.

Qualifications

• 2 years of paid, professional experience in Receptionist, Administrative Support, and/or Customer Service in an office environment.
• Excellent customer service and communication skills.
• Ability to work in a high-volume, fast-paced environment.

Responsibilities

• Greets and checks-in residents and guests at the front desk, answer incoming telephone calls.
• Advises residents and guests of policies and procedures.
• Performs and adheres to opening and closing procedures.
• Operates computer programs for processing of program registration, facility reservations, membership card activations, guest passes, etc.
• Monitors, maintains the organization and cleanliness of the area assigned to work - lobby, front desk, fitness, kids’ zone.
• Responds to emergency situations as directed.
• When assigned, works with Lifestyle Coordinator and staff to implement activities and special events programs.
• Monitor aquatic facilities, exercise equipment area, aerobics/dance studio, locker rooms and outdoor sports area for safety and facility condition.
• Respond to emergency situation per First Aid/CPR training and/or facility procedures as necessary.
• Handles escalated customer service issues prior to escalation to the Community Manager.
• Cultivate total customer satisfaction and customer service-oriented concepts and philosophies.
• Performs other related duties as directed.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Phone etiquette

Interpersonal skills

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Sun City Anthem at Merrill Ranch in Florence, Arizona is seeking a Front Desk Monitor to greet residents, answer phones, and provide administrative support in a welcoming community environment.

Responsibilities include opening/closing procedures, processing registrations and reservations, monitoring safety, and assisting with activities with Lifestyle staff in a fast-paced 55+ setting.