Front Desk Guest Services Specialist

Fairfield Inn & Suites Tampa Riverview; Riverview (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Comprehensive health insurance

401(k) with employer match

Exclusive hotel discounts

Career growth opportunities

Volunteer time off

Lifestyle discount

Job summary

Naples Hotel Group, owner of Fairfield Inn & Suites Tampa Riverview, seeks a Customer Service–oriented Guest Service Representative to welcome guests and manage check-ins/check-outs, reservations, wake-up calls, and phone inquiries with warmth and professionalism.

You will log communications, assist guests with recommendations, handle requests, and uphold safety and appearance standards while contributing to a welcoming, family-oriented environment with opportunities for growth and hotel

Qualifications

• Minimum 1 year of customer service experience, hotel preferred.
• Excellent verbal and written communication, friendly demeanor.
• Proficient with computers and standard office software.
• Ability to multitask in a fast-paced, guest-facing environment.
• Able to make sound decisions following policy.

Responsibilities

• Process guest check-ins/check-outs, confirm reservations, assign rooms, and review charges.
• Create, modify, and confirm reservations accurately.
• Set wake-up calls promptly and courteously.
• Answer phone calls within three rings with professionalism.
• Complete shift checklist tasks and shift reports.
• Provide personalized service, address inquiries and guest concerns.
• Conduct courtesy call-backs after check-in.
• Recommend local shopping, dining, entertainment, and directions.
• Log and address guest comments or complaints.
• Maintain shift pass-on log for clear communication.
• Notify housekeeping of status updates.
• Create and log maintenance work orders.
• Keep front desk and public areas clean and welcoming.
• Greet guests warmly and maintain professional appearance.
• Follow safety and confidentiality guidelines.
• Any additional duties as needed.

Skills

Customer service

Verbal and written communication

Multitasking

Professional demeanor

Computer literacy

Education

High school diploma or equivalent

Tools

Reservation systems

Front desk software

Job description

Naples Hotel Group, owner of Fairfield Inn & Suites Tampa Riverview, seeks a Customer Service–oriented Guest Service Representative to welcome guests and manage check-ins/check-outs, reservations, wake-up calls, and phone inquiries with warmth and professionalism.

You will log communications, assist guests with recommendations, handle requests, and uphold safety and appearance standards while contributing to a welcoming, family-oriented environment with opportunities for growth and hotel