Front Desk Experience Specialist

crestline-external; San Francisco (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Crestline Hotels & Resorts is seeking a Front Desk Agent in San Francisco to greet guests, assist with check-in/check-out, answer calls, and handle special requests according to standard policies.

The position requires strong guest service, basic computer skills, and at least 1 year of hotel experience. You will coordinate with departments to ensure guest satisfaction and maintain accurate registration and payment processing.

Qualifications

• High School Diploma or GED is required.
• One year of prior front desk or hotel experience is preferred.
• Basic computer skills are required.

Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Answer department telephone within a prompt and professional manner; process check-ins/outs.
• Maintain knowledge of hotel features, hours of operation, rates, packages, and group activities.
• Coordinate with housekeeping and other departments to ensure guest needs are met.

Education

High School Diploma or GED

Job description

Crestline Hotels & Resorts is seeking a Front Desk Agent in San Francisco to greet guests, assist with check-in/check-out, answer calls, and handle special requests according to standard policies.

The position requires strong guest service, basic computer skills, and at least 1 year of hotel experience. You will coordinate with departments to ensure guest satisfaction and maintain accurate registration and payment processing.