Guest Experience Specialist, Front Desk & Reservations

Hampton Inn Ft. Lauderdale West/Pembroke Pines; Florida; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive salary

Fun work environment

Top notch training

Nationwide hotel employee rates

Medical benefits

Paid vacation time

401k Retirement Plan

Job summary

Hampton Inn and Suites Pembroke Pines Hotel in Pembroke Pines, FL is seeking a detailed, outgoing Guest Services Representative. You’ll show strong organizational skills, create exceptional guest experiences, and enjoy a collaborative, fun work environment with competitive pay and benefits.

Join a team that values PEACH and delivers hospitality across all front-desk duties, including check-in/check-out, guest requests, payments, reservations, and interdepartmental coordination.

Qualifications

• Preferred 1 year of customer service experience.
• Exceptional verbal and written communication skills.
• Ability to work in a fast-paced, high-pressure environment.

Responsibilities

• Provide outstanding service while checking guests in and out.
• Be a guest advocate by responding to requests with urgency and empathy.
• Process payments for guests and update their accounts.
• Enter and update reservation information in the system.
• Collaborate with other departments on room availability and status.
• Maintain the front desk as clean, welcoming, and organized.
• Close and balance room accounts.
• Run, print, and distribute various reports.
• Make adjustments to accounts as needed.

Skills

Customer service

Verbal communication

Written communication

Job description

Hampton Inn and Suites Pembroke Pines Hotel in Pembroke Pines, FL is seeking a detailed, outgoing Guest Services Representative. You’ll show strong organizational skills, create exceptional guest experiences, and enjoy a collaborative, fun work environment with competitive pay and benefits.

Join a team that values PEACH and delivers hospitality across all front-desk duties, including check-in/check-out, guest requests, payments, reservations, and interdepartmental coordination.