Guest Experience Agent — Fast-Paced Hospitality & Growth

Xanterra Travel Collection; Williams (AZ); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Xanterra Travel Collection is seeking a Front Desk Agent at the Grand Canyon Railway and Hotel in Williams, AZ. You will welcome guests, manage registrations, and ensure smooth check-in/check-out processes with accurate payments.

Responsibilities include providing local information, handling guest requests promptly, and collaborating with housekeeping to maintain room status and guest satisfaction. Growth opportunities await in a dynamic hospitality team.

Qualifications

• Experience in hospitality industry in a guest-facing role.
• Experience operating a point of sale (POS) system.
• Experience with Windows-based software and basic computer tasks.

Responsibilities

• Register guests and manage check-in/check-out with accuracy and warmth.
• Provide property information and assist with guest inquiries to enhance the stay.
• Maintain security and privacy of guest information and transactions.

Skills

Hospitality exp

Guest service

Cash handling

Tools

POS system

Windows OS

Job description

Xanterra Travel Collection is seeking a Front Desk Agent at the Grand Canyon Railway and Hotel in Williams, AZ. You will welcome guests, manage registrations, and ensure smooth check-in/check-out processes with accurate payments.

Responsibilities include providing local information, handling guest requests promptly, and collaborating with housekeeping to maintain room status and guest satisfaction. Growth opportunities await in a dynamic hospitality team.