Guest Experience Concierge

Dreamscape Hospitality; Freeport (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Dreamscape Hospitality is seeking a Guest Service Agent to provide exceptional service to hotel guests, ensuring a memorable experience. This role involves checking guests in and out, handling reservations, and addressing guest inquiries and needs.

You will greet guests, assist with concierge services, answer calls, manage reservations, and ensure a clean front desk while upholding the hotel’s standards of hospitality. Flexible hours including evenings and weekends are required.

Qualifications

• High school diploma or equivalent.
• Customer service, hospitality or related experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic computer skills; experience with hotel reservation software is a plus.

Responsibilities

• Greet guests upon arrival, check them in, and provide information about the hotel's services and amenities.
• Handle guest check-outs, ensuring accurate billing and payment processing.
• Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues.
• Make, modify, and cancel guest reservations as needed.
• Provide concierge services, such as recommending local attractions, restaurants, and activities.
• Maintain a tidy and organized front desk area.
• Assist with luggage handling and other guest services as required.
• Uphold the hotel's standards of quality and hospitality at all times.

Skills

Customer service

Communication skills

Multitasking

Flexibility

Education

High school diploma

Hospitality training

Tools

Reservation software

MS Office

Job description

Dreamscape Hospitality is seeking a Guest Service Agent to provide exceptional service to hotel guests, ensuring a memorable experience. This role involves checking guests in and out, handling reservations, and addressing guest inquiries and needs.

You will greet guests, assist with concierge services, answer calls, manage reservations, and ensure a clean front desk while upholding the hotel’s standards of hospitality. Flexible hours including evenings and weekends are required.