Casino Guest Experience Specialist

PENN Entertainment, Inc.; Council Bluffs (IA); On-site; USD 28,000 - 42,000; Full time

Job summary

PENN Entertainment invites applications for a Guest Services position in Council Bluffs. You will be the face of the property, handling guest interactions, loyalty programs, and basic transactions while upholding privacy and security standards.

We value strong communication, a friendly demeanor, and flexibility to work evenings, weekends, and holidays. Prior guest service experience is encouraged; entry-level computer skills and cash handling are a plus in this fast-paced environment.

Qualifications

• High School Diploma or GED equivalent preferred.
• Cash handling background helpful but not required.
• Experience dealing with the public.
• Excellent interpersonal, communication & guest service skills.
• Knowledge of entry level computer skills.
• Must be able to work flexible hours including evenings, weekends, holidays.
• Minimum of one year of guest service experience is strongly encouraged.

Responsibilities

• Maintain confidentiality of information disclosed by an Ameristar entity or a guest.
• Enter membership information into computer.
• Follow all gaming regulations related to this position.
• Create and issue loyalty cards for guests.
• Assist in Marketing promotions and player events.
• Redeem coins, tickets, chips and guest checks.
• Respond to reasonable guest requests or place guest in contact with appropriate person.
• Identify circumstances requiring notification and/or approval of others.
• Cooperate and follow through on assignments with the team.

Skills

Guest service

Interpersonal communication

Cash handling

Public interaction

Education

High School Diploma or GED

Tools

Basic computer skills

Job description

PENN Entertainment invites applications for a Guest Services position in Council Bluffs. You will be the face of the property, handling guest interactions, loyalty programs, and basic transactions while upholding privacy and security standards.

We value strong communication, a friendly demeanor, and flexibility to work evenings, weekends, and holidays. Prior guest service experience is encouraged; entry-level computer skills and cash handling are a plus in this fast-paced environment.