Front Desk Guest Services Lead — Flexible Hours

Fort Pontchartrain; Lake Harmony (PA); On-site; USD 17,000 - 22,000; Full time

Job summary

Split Rock Hotel in Lake Harmony, PA seeks a Front Desk Agent to warmly greet guests, check them in, and manage room assignments. You will answer questions about hotel services and local attractions, maintaining guest records and handling payments efficiently.

Ideal candidates have at least 3 months in hospitality, strong communication, and a willingness to work flexible hours including weekends and holidays. Training and a supportive team environment are offered.

Qualifications

• High school diploma or equivalent.
• Minimum 3 months experience in hospitality or customer service.
• Excellent communication skills and attention to detail.
• Full scheduling availability: days, nights, weekends, holidays.
• Able to stand, walk, and lift up to 25 lbs.

Responsibilities

• Greet guests warmly and provide exceptional service.
• Register guests, assign rooms, and maintain guest accounts.
• Answer inquiries about hotel services, attractions, and amenities.
• Process payments and handle cash transactions with accuracy.
• Support restaurant reservations and transportation arrangements as needed.
• Provide leadership in the absence of the Supervisor and delegate tasks.

Skills

Customer service

Communication

Guest relations

Multitasking

Cash handling

Education

High school diploma

Tools

PMS software

Job description

Split Rock Hotel in Lake Harmony, PA seeks a Front Desk Agent to warmly greet guests, check them in, and manage room assignments. You will answer questions about hotel services and local attractions, maintaining guest records and handling payments efficiently.

Ideal candidates have at least 3 months in hospitality, strong communication, and a willingness to work flexible hours including weekends and holidays. Training and a supportive team environment are offered.