Front Desk Agent - WV

Fort Pontchartrain; Lake Harmony (PA); On-site; USD 17,000 - 22,000; Full time

Job summary

Split Rock Hotel in Lake Harmony, PA seeks a Front Desk Agent to warmly greet guests, check them in, and manage room assignments. You will answer questions about hotel services and local attractions, maintaining guest records and handling payments efficiently.

Ideal candidates have at least 3 months in hospitality, strong communication, and a willingness to work flexible hours including weekends and holidays. Training and a supportive team environment are offered.

Qualifications

• High school diploma or equivalent.
• Minimum 3 months experience in hospitality or customer service.
• Excellent communication skills and attention to detail.
• Full scheduling availability: days, nights, weekends, holidays.
• Able to stand, walk, and lift up to 25 lbs.

Responsibilities

• Greet guests warmly and provide exceptional service.
• Register guests, assign rooms, and maintain guest accounts.
• Answer inquiries about hotel services, attractions, and amenities.
• Process payments and handle cash transactions with accuracy.
• Support restaurant reservations and transportation arrangements as needed.
• Provide leadership in the absence of the Supervisor and delegate tasks.

Skills

Customer service

Communication

Guest relations

Multitasking

Cash handling

Education

High school diploma

Tools

PMS software

Job description

Job Details: Job Location: Split Rock Hotel - Lake Harmony, PA, Position Type: Full-Time/Part-Time, Salary Range: Undisclosed, Job Category: Hospitality - Hotel, Job Summary:

As a Front Desk Agent, your primary responsibilities will include welcoming guests in a professional and efficient manner, registering guests, assigning rooms, and providing information about hotel services. You will be responsible for maintaining records of occupied rooms, processing reservations, handling guest inquiries, and ensuring a seamless check-in and check-out process.

Essential Duties and Responsibilities:

• Greet guests warmly and strive to provide exceptional customer service.
• Register guests, assign rooms, and maintain guest accounts.
• Answer guest inquiries regarding hotel services, local attractions, and amenities.
• Handle guest feedback and direct any issues to management as needed.
• Process guest payments, maintain accurate records, and handle cash transactions.
• Communicate effectively using various tools such as telephone, fax, and computer systems.
• Uphold safety and security protocols, report any incidents, and participate in ongoing training.
• Maintain a professional appearance and adhere to company policies and procedures.
• Assist guests with restaurant reservations, transportation arrangements, and special requests.
• Provide leadership in the absence of the Supervisor and delegate tasks to other team members when necessary.
• Perform additional duties as assigned by the Front Desk Manager.

Required Knowledge, Skills, and Abilities:

• Strong verbal communication skills and active listening abilities.
• Proficiency in multitasking and handling various responsibilities efficiently.
• Ability to adapt to changing priorities and work effectively with diverse individuals.
• Strong customer service orientation and problem-solving skills.
• Basic math skills and the ability to use relevant software and systems.

Work Environment:

• Must have clear vision, hearing, and speech capabilities.
• Ability to stand, walk, bend, and lift items weighing 6-25 lbs.
• Willingness to work flexible hours, including weekends and holidays.
• Comfortable working in an indoor environment in close proximity to others.

Qualifications: Position Requirements:

• High school diploma or equivalent.
• Minimum of 3 months experience in hospitality, customer service, or a related field.
• Excellent communication skills and a strong attention to detail.
• This position requires full scheduling availability.
• Candidates must be able to work days, nights, weekends, holidays, and overtime as needed.