Spa Experience & Scheduling Coordinator

Life Time Inc.; Johns Creek (GA); On-site; USD 31,000 - 42,000; Full time

Job summary

Life Time Inc. is seeking a LifeSpa Coordinator to manage the telephone system, greet callers, and direct them to the right staff with a cheerful attitude. This role also supports the Department Head with filing and routine office duties.

The coordinator will convert LifeSpa inquiries into appointments, explain products and services, and help guests determine their needs while adhering to safety guidelines and company policies.

Qualifications

• High School Diploma or GED.
• 1 year of customer service experience.
• CPR and AED certified within 30 days of hire.
• Knowledge of Microsoft Office, Excel, PowerPoint and Outlook.
• Ability to calculate figures and amounts such as discounts, interest and commissions.
• Ability to stand, sit, walk, reach, climb and lift up to 50 pounds.

Responsibilities

• Answers incoming internal calls to greet, schedule appointments, and service members in a friendly and professional manner.
• Converts LifeSpa questions into appointments.
• Explains Life Spa products, services, and treatments to guests and helps determine needs.
• Suggests upgrades or add-ons to products and services.
• Completes outgoing confirmation calls and related scheduling tasks.
• Complies with company safety rules using required safety devices.

Skills

Customer service

CPR/AED Certification

Microsoft Office

Excel

PowerPoint

Outlook

Numerical calculation

Mobility to lift 50 lbs

Education

High school diploma or GED

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Life Time Inc. is seeking a LifeSpa Coordinator to manage the telephone system, greet callers, and direct them to the right staff with a cheerful attitude. This role also supports the Department Head with filing and routine office duties.

The coordinator will convert LifeSpa inquiries into appointments, explain products and services, and help guests determine their needs while adhering to safety guidelines and company policies.