Front Desk Guest Services Champion

Wilson Hospitality; Alabama; On-site; USD 15,000 - 21,000; Part time

Job summary

Hampton Inn East in Cottondale, AL is seeking a friendly Guest Services Representative to warmly welcome guests, assist with check-in/out, and answer questions at the front desk. You will work closely with housekeeping and management to ensure a smooth, welcoming experience.

This part-time role emphasizes strong communication, reliability, and teamwork, with training provided. You’ll help create memorable stays, handle guest inquiries, and support a positive hotel environment in a fast-paced

Qualifications

• Friendly, customer-focused demeanor with a welcoming attitude.
• Experience in customer service or hospitality preferred; training available.
• Excellent communication, verbal and written.
• Reliable, punctual, and able to multitask during busy periods.
• Comfortable using computers and hotel systems.

Responsibilities

• Greet guests at the front desk and manage check-ins/outs.
• Answer phones promptly and provide accurate information.
• Assist with reservations, room assignments, and inquiries.
• Coordinate with housekeeping and maintenance to ensure readiness.
• Handle payments and maintain organized records.
• Uphold WHM brand procedures and deliver a high-quality guest experience.

Skills

Customer service

Communication skills

Reliability

Multitasking

Team player

Computer literacy

Professional appearance

US work eligibility

Education

High School diploma or equivalent

Tools

Hotel software basics

POS systems

Job description

Hampton Inn East in Cottondale, AL is seeking a friendly Guest Services Representative to warmly welcome guests, assist with check-in/out, and answer questions at the front desk. You will work closely with housekeeping and management to ensure a smooth, welcoming experience.

This part-time role emphasizes strong communication, reliability, and teamwork, with training provided. You’ll help create memorable stays, handle guest inquiries, and support a positive hotel environment in a fast-paced