Guest Service Representative

Wilson Hospitality; Alabama; On-site; USD 15,000 - 21,000; Part time

Job summary

Hampton Inn East in Cottondale, AL is seeking a friendly Guest Services Representative to warmly welcome guests, assist with check-in/out, and answer questions at the front desk. You will work closely with housekeeping and management to ensure a smooth, welcoming experience.

This part-time role emphasizes strong communication, reliability, and teamwork, with training provided. You’ll help create memorable stays, handle guest inquiries, and support a positive hotel environment in a fast-paced

Qualifications

• Friendly, customer-focused demeanor with a welcoming attitude.
• Experience in customer service or hospitality preferred; training available.
• Excellent communication, verbal and written.
• Reliable, punctual, and able to multitask during busy periods.
• Comfortable using computers and hotel systems.

Responsibilities

• Greet guests at the front desk and manage check-ins/outs.
• Answer phones promptly and provide accurate information.
• Assist with reservations, room assignments, and inquiries.
• Coordinate with housekeeping and maintenance to ensure readiness.
• Handle payments and maintain organized records.
• Uphold WHM brand procedures and deliver a high-quality guest experience.

Skills

Customer service

Communication skills

Reliability

Multitasking

Team player

Computer literacy

Professional appearance

US work eligibility

Education

High School diploma or equivalent

Tools

Hotel software basics

POS systems

Job description

# Guest Service RepresentativeHampton Inn East - Cottondale, AL 35453## OverviewPosition TypePart TimeJob ShiftAnyEducation LevelHigh SchoolTravel PercentageNoneCategoryHospitality - Hotel## Description# **Guest Services Representative – Job Description**Our Guest Services Representatives are the heart of the hotel — the friendly faces who welcome guests, make them feel at home, and ensure their stay is smooth from start to finish. If you enjoy helping people, staying organized, and being part of a supportive, upbeat team, this role is a great fit.As a GSR, you’ll greet guests with warmth, assist with check-ins and check-outs, answer questions, and provide exceptional service with a smile. You’ll work closely with housekeeping, maintenance, and management to keep the hotel operating smoothly and to help every guest feel valued and cared for.This role is perfect for those who enjoy a blend of customer service, problem-solving, and teamwork in a positive hospitality environment.---# **What You’ll Do*** Welcome every guest with a warm, friendly attitude and excellent customer service.* Assist with check-in, check-out, reservations, and room assignments.* Answer phone calls politely and promptly, offering helpful information and support.* Provide guests with information about hotel services, amenities, and local attractions.* Resolve guest concerns with patience, professionalism, and a “let me help you” attitude.* Work closely with housekeeping and maintenance to ensure rooms and facilities are ready for guests.* Maintain a clean, organized, and inviting front desk and lobby area.* Handle payments, receipts, and documentation accurately and responsibly.* Follow brand and WHM procedures to ensure a consistent, high-quality experience.* Support your teammates with positivity and a willingness to help wherever needed.Every interaction you have with a guest is an opportunity to make their stay memorable — and you’re empowered to deliver that warm, welcoming experience every time.## Qualifications# **Qualifications – Guest Services Representative*** **Friendly, approachable personality** with a genuine desire to make guests feel welcomed and valued.* **Customer service or hospitality experience preferred**, but not required — we are happy to train the right person.* **Strong communication skills**, both verbal and written, with the ability to stay calm and professional.* **Reliable and punctual**, with dependable transportation and consistent attendance.* **Comfortable using computers**, hotel systems, and basic office equipment (training provided).* **Organized and able to multitask**, especially during busy times.* **Team player**, willing to support coworkers and collaborate across departments.* **Able to stand for extended periods** and perform light physical tasks (lifting up to 25 lbs, bending, reaching, etc.).* **Positive attitude**, strong work ethic, and a commitment to excellent guest service.* **Professional appearance and demeanor**, representing WHM with pride and kindness.* **Legally authorized to work in the United States.**