Front Desk Guest Services Associate - Day One Benefits

Navy Exchange; Newport (RI); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Day-one benefits

Comprehensive healthcare

Paid time off

Loan forgiveness (PSLF)

Job summary

Navy Exchange Service Command is seeking a guest-focused front desk professional at the Newport lodging facility in Rhode Island. The role covers greeting guests, confirming and processing reservations, payments, and check-in/check-out, while ensuring a welcoming lobby experience.

Responsibilities include operating the Property Management System for guest information, resolving issues, and coordinating with supervisors to ensure smooth front-desk operations and guest satisfaction.

Qualifications

• One year of general office clerical experience.
• One year progressive responsible experience.
• Ability to work all shifts including weekends and holidays.

Responsibilities

• Greet guests, answer questions about lodging facilities and local attractions.
• Assist guests with room reservations, payments, and check-in/check-out processes.
• Operate the PMS to access guest information and modify bookings as requested.
• Maintain front desk and lobby area in a clean, safe, and welcoming state.
• Handle guest complaints and coordinate with supervisor for resolutions.
• Log and communicate issues to relevant departments for immediate action.

Skills

Guest service

Communication

Front desk operations

Cash handling

Reservation handling

Phone system

Tools

Property Management System (PMS)

Point of Sale (POS)

Job description

Navy Exchange Service Command is seeking a guest-focused front desk professional at the Newport lodging facility in Rhode Island. The role covers greeting guests, confirming and processing reservations, payments, and check-in/check-out, while ensuring a welcoming lobby experience.

Responsibilities include operating the Property Management System for guest information, resolving issues, and coordinating with supervisors to ensure smooth front-desk operations and guest satisfaction.