Front Desk Guest Services Agent — On-Call & Weekend Shifts

Hyatt Regency; Honolulu (HI); On-site; USD 39,000 - 49,000; Part time

Job summary

Hyatt Regency Waikiki Beach Resort and Spa in Honolulu is seeking a Front Desk Agent (Guest Service Agent) to join our Front Office team in an on-call capacity. You will warmly welcome guests and manage the check-in and check-out process, providing information about the resort and its amenities.

The role requires strong communication, the ability to handle a fast-paced environment, and open availability including overnights and weekends to support a 24/7 operation on Waikiki Beach.

Qualifications

• Prior customer service experience with direct interaction with guests.
• Ability to interact with a diverse clientele
• Open availability, including overnights and weekends
• Refined verbal and written communication skills.

Responsibilities

• Interact with guests throughout their stay from arrival to checkout.
• Provide information about the Resort, Restaurants, Spa, and surrounding areas.
• Assist guests to ensure an exceptional experience.
• Handle check-in/check-out efficiently with a welcoming demeanor.

Job description

Hyatt Regency Waikiki Beach Resort and Spa in Honolulu is seeking a Front Desk Agent (Guest Service Agent) to join our Front Office team in an on-call capacity. You will warmly welcome guests and manage the check-in and check-out process, providing information about the resort and its amenities.

The role requires strong communication, the ability to handle a fast-paced environment, and open availability including overnights and weekends to support a 24/7 operation on Waikiki Beach.