Front Desk Agent (Guest Services Agent) - On Call

Hyatt Regency; Honolulu (HI); On-site; USD 39,000 - 49,000; Part time

Job summary

Hyatt Regency Waikiki Beach Resort and Spa in Honolulu is seeking a Front Desk Agent (Guest Service Agent) to join our Front Office team in an on-call capacity. You will warmly welcome guests and manage the check-in and check-out process, providing information about the resort and its amenities.

The role requires strong communication, the ability to handle a fast-paced environment, and open availability including overnights and weekends to support a 24/7 operation on Waikiki Beach.

Qualifications

• Prior customer service experience with direct interaction with guests.
• Ability to interact with a diverse clientele
• Open availability, including overnights and weekends
• Refined verbal and written communication skills.

Responsibilities

• Interact with guests throughout their stay from arrival to checkout.
• Provide information about the Resort, Restaurants, Spa, and surrounding areas.
• Assist guests to ensure an exceptional experience.
• Handle check-in/check-out efficiently with a welcoming demeanor.

Job description

Organization- Hyatt Regency Waikiki Beach Resort and Spa

Summary

Hyatt Regency Waikiki Beach Resort and Spa is searching for a Front Desk Agent (Guest Service Agent) to join our Front Office Team in an On-Call capacity.

Hyatt Regency Waikiki Beach Resort and Spa is a 1230 room property, located in the heart of Waikiki, just s teps away from azure blue waters and soft sands of Waikiki Beach. We emphasize personalized services with the spirit of Aloha and focus on the importance of learning and sharing our Hawaiian Culture and History with our colleagues and guests.

Front Desk Agents are responsible for directly interacting with guests throughout their stay. From the arrival and check-in process through check-out and departures, our Front Desk Agents provide information about the Resort, Restaurants, Spa, and surrounding areas to provide an exceptional experience.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. With opportunity for growth and to launch a life-long, fulfilling career; care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.

The hourly rate of pay for this position is $28.67 - $35.84.

Qualifications

• Prior customer service experience with direct interaction with guests
• Ability to interact with a diverse clientele
• Open availability, including overnights and weekends
• Comfortable with fast paced environment

• A true desire to satisfy the needs of others in a fast paced environment.
• Previous hotel experience preferred
• Able to work a variety of shifts including holidays
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.

Use your past hotel job experience to make a difference at Hyatt.