Front Desk Agent (Guest Services Agent) - On Call

Hyatt Hotels Corporation; Northern, New York (KY, NY); Hybrid; USD 39,000 - 49,000; Part time

Job summary

Hyatt Regency Waikiki Beach Resort and Spa is seeking a Front Desk Agent (Guest Services) to join our Front Office team in an on-call capacity. Located in Waikiki, this 1,230-room property emphasizes personalized service and the Hawaiian spirit.

The Front Desk Agent will assist guests from check-in through check-out, offering information about the resort and its surroundings. This on-call, hourly position requires strong customer service skills, flexibility for overnight and weekend shifts, and

Qualifications

• Prior customer service experience with direct interaction with guests.
• Ability to interact with a diverse clientele.
• Open availability, including overnights and weekends.
• Comfortable with fast paced environment.

Responsibilities

• Interact with guests throughout their stay from arrival to departure.
• Provide information about the Resort, Restaurants, Spa, and local attractions to ensure an exceptional experience.

Skills

Customer service

Guest interaction

Communication

Overnight shifts

Tools

POS systems

Job description

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Front Desk Agent (Guest Services Agent) - On Call

Hyatt Regency Waikiki Beach Resort and Spa

Front Office

Hourly/Entry Level Employee

On-call/Casual

28.67 Hourly US Dollar (USD) pay basis

Summary

Hyatt Regency Waikiki Beach Resort and Spa is searching for a Front Desk Agent (Guest Service Agent) to join our Front Office Team in an On-Callcapacity.

Hyatt Regency Waikiki Beach Resort and Spa is a 1230 room property, located in the heart of Waikiki, just s teps away from azure blue waters and soft sands of Waikiki Beach. We emphasize personalized services with the spirit of Aloha and focus on the importance of learning and sharing our Hawaiian Culture and History with our colleagues and guests.

Front Desk Agents are responsible for directly interacting with guests throughout their stay. From the arrival and check-in process through check-out and departures, our Front Desk Agents provide information about the Resort, Restaurants, Spa, and surrounding areas to provide an exceptional experience.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. With opportunity for growth and to launch a life-long, fulfilling career; care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.

The hourly rate of pay for this position is $28.67 - $35.84.

Qualifications:

• Prior customer service experience with direct interaction with guests
• Ability to interact with a diverse clientele
• Open availability, including overnights and weekends
• Comfortable with fast paced environment

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Previous hotel experience preferred
• Able to work a variety of shifts including holidays
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.

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