Front Desk & Guest Services Administrator

nc; North Carolina; On-site; USD 18,000 - 26,000; Full time

Job summary

The North Carolina Zoo Administrative Receptionist is the first point of contact for guests, staff, and partners in the Zoo’s Administrative Building. You will provide excellent customer service, manage a multi-line phone system, and support various clerical tasks to ensure smooth operations.

This role requires strong communication, organizational skills, and the ability to work 8:00 a.m. to 5:00 p.m., Monday through Friday, with a lunch break. Valid NC driver’s license is required.

Qualifications

• High School Diploma or GED is required.
• Experience in administrative or customer-service work is preferred.
• Must be able to operate a multi-line phone system and basic office equipment.

Responsibilities

• Greet guests with a friendly, professional demeanor.
• Answer and route calls using a multi-line phone system.
• Assist with typing, document review, and other administrative tasks.
• Exercise good judgment and patience when interacting with guests; handle repetitive questions.
• Demonstrate urgency and professionalism; maintain knowledge of Zoo policies.
• Maintain a welcoming presence in the Administration Building.

Skills

Admin receptionist

Customer service

Phone system

Office software

Education

High School Diploma

Tools

Driver's license

Office equipment

Job description

The North Carolina Zoo Administrative Receptionist is the first point of contact for guests, staff, and partners in the Zoo’s Administrative Building. You will provide excellent customer service, manage a multi-line phone system, and support various clerical tasks to ensure smooth operations.

This role requires strong communication, organizational skills, and the ability to work 8:00 a.m. to 5:00 p.m., Monday through Friday, with a lunch break. Valid NC driver’s license is required.