Front Desk Guest Service Specialist - Growth & Perks

Golder Hospitality; Northern (KY); Hybrid; USD 26,000 - 34,000; Full time

Benefits offered by this job

Competitive wages

Personal days

Bonus plan

Holiday pay

Referral program

Wellness day

Employee discount

Supportive culture

Career growth

Job summary

RUNNING ACES HOTEL is seeking a friendly and dependable Full Time Front Desk Guest Service Representative to welcome guests, manage reservations, and handle payments from check-in to check-out.

You will contribute to a positive guest experience through attentive service, clear communication, and professional conduct in a fast-paced environment, with opportunities for growth within the team.

Qualifications

• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Calm and professional under pressure in a fast-paced environment.
• Proficiency with computer systems and reservation software after training.
• Flexible to work evenings, weekends, and holidays.

Responsibilities

• Welcome guests with outstanding hospitality from check-in to check-out.
• Assist with reservations, guest requests, and inquiries.
• Handle payment transactions and maintain accurate records.
• Maintain a clean, organized, and welcoming front desk environment.
• Create an exceptional guest experience and encourage repeat visits.

Skills

Customer service

Hospitality

Communication

Attention to detail

Problem-solving

Multitasking

Teamwork

Tools

Reservation software

Computer systems

Job description

RUNNING ACES HOTEL is seeking a friendly and dependable Full Time Front Desk Guest Service Representative to welcome guests, manage reservations, and handle payments from check-in to check-out.

You will contribute to a positive guest experience through attentive service, clear communication, and professional conduct in a fast-paced environment, with opportunities for growth within the team.