Guest Service Representative - Full Time - $500 Hiring Bonus

Golder Hospitality; Northern (KY); Hybrid; USD 26,000 - 34,000; Full time

Benefits offered by this job

Competitive wages

Personal days

Bonus plan

Holiday pay

Referral program

Wellness day

Employee discount

Supportive culture

Career growth

Job summary

RUNNING ACES HOTEL is seeking a friendly and dependable Full Time Front Desk Guest Service Representative to welcome guests, manage reservations, and handle payments from check-in to check-out.

You will contribute to a positive guest experience through attentive service, clear communication, and professional conduct in a fast-paced environment, with opportunities for growth within the team.

Qualifications

• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Calm and professional under pressure in a fast-paced environment.
• Proficiency with computer systems and reservation software after training.
• Flexible to work evenings, weekends, and holidays.

Responsibilities

• Welcome guests with outstanding hospitality from check-in to check-out.
• Assist with reservations, guest requests, and inquiries.
• Handle payment transactions and maintain accurate records.
• Maintain a clean, organized, and welcoming front desk environment.
• Create an exceptional guest experience and encourage repeat visits.

Skills

Customer service

Hospitality

Communication

Attention to detail

Problem-solving

Multitasking

Teamwork

Tools

Reservation software

Computer systems

Job description

Description

Are you looking for a rewarding career in hospitality where every day brings new opportunities to make a difference? RUNNING ACES HOTELis currently looking for a friendly, dependable, and motivated individual to join our team as a Full Time Front Desk Guest Service Representative.

If you enjoy working with people, providing exceptional customer service, and being part of a supportive team, we'd love to hear from you!

What We Offer You:

• Competitive wages
• Personal Days Off
• Bonus Plan
• Holiday Pay
• Referral Program
• Wellness Day
• Like to travel, take advantage of all the brand has to offer with the employee discount program!
• Supportive team culture that values every role.
• Opportunities to grow within the company.

What You'll Do:

• Welcome guests with outstanding hospitality from check-in to check-out.
• Assist with reservations, guest requests, and inquiries.
• Handle payment transactions and maintain accurate records.
• Maintain a clean, organized, and welcoming front desk environment.
• Help create an exceptional experience for every guest.
• Give every guest a reason to want to visit us again soon.

We\'re Looking for Someone Who Is:

• Friendly, professional, and customer focused.
• Reliable with excellent attention to detail.
• Comfortable working independently during all shifts.
• Able to multitask in a fast-paced environment.
• Available to work evenings, mid shifts, weekends, and holidays as needed.

Whether you\'re beginning your hospitality career or looking for your next opportunity, you\'ll be joining a team that values teamwork, dedication, and exceptional guest service.

If you\'re ready to be part of a growing hotel where your work truly makes an impact, we\'d love to meet you!

Requirements

Skills and Qualifications:

• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional in a fast-paced environment.
• Proficiency with computer systems and reservation software after training has been completed.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Join our team and enjoy a supportive work environment that values growth, teamwork, and exceptional service. We offer competitive compensation, ongoing training, and opportunities for career advancement in the hospitality industry.