Front Desk Guest Service Specialist — Elevate Guests

LBA Hospitality; Dothan (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Quarterly bonus program

Paid time off (PTO and holidays)

401k with Employer Match

Option to be paid daily with DailyPay

Hotel discounts

Job summary

LBA Hospitality's front desk team is hiring a friendly Guest Service Representative to warmly welcome guests, process reservations and payments, and promote hotel services.

You will respond to guest needs, maintain a clean lobby, and collaborate with other departments to ensure a seamless stay. This on-site role may also serve as Manager on Duty when assigned, requiring professional communication and a guest-first mindset.

Qualifications

• Previous customer service, sales, reservations, or guest-relations experience preferred.
• High school diploma or equivalent preferred.
• Strong communication, problem-solving, conflict-resolution, and computer skills.
• Dependable, trustworthy, detail-oriented, and able to manage multiple priorities professionally.

Responsibilities

• Welcome, register, and check out guests while protecting confidential information and accommodating requests when possible.
• Manage reservations, room assignments, cancellations, special requests, and guest loyalty-program participation.
• Answer telephone calls and provide accurate information about hotel services, rates, amenities, and the surrounding area.
• Operate the property-management system to post charges, prepare bills, collect payments, and balance transactions.
• Verify payment methods and complete cash, check, credit-card, and departmental reconciliation at the end of each shift.
• Promote hotel services, amenities, future reservations, and available room options.
• Identify potential sales opportunities and share leads with the appropriate team member.
• Resolve guest concerns professionally and document service-recovery efforts.
• Communicate special requests, late checkouts, maintenance needs, and other important information across departments and shifts.
• Maintain a clean, organized lobby, market, dining, and front-desk area.
• Follow all guest-privacy, safety, security, cash-handling, and emergency procedures.
• Assist housekeeping, laundry, food and beverage, or other departments when operational needs require.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

High school diploma

Tools

PMS (Property Management System)

Reservations software

Job description

LBA Hospitality's front desk team is hiring a friendly Guest Service Representative to warmly welcome guests, process reservations and payments, and promote hotel services.

You will respond to guest needs, maintain a clean lobby, and collaborate with other departments to ensure a seamless stay. This on-site role may also serve as Manager on Duty when assigned, requiring professional communication and a guest-first mindset.