Guest Service Pro — Front Desk, Flexible Schedule

Hyatt House; Waterford Charter Township (MI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Paid time off

Training & development

Career Advancement Opportunities

Job summary

Hyatt House in Waterford Charter Township is seeking a dedicated Guest Service Representative to join our team. You will be the face of our hotel, assisting guests with check-in and check-out, and ensuring a welcoming atmosphere.

The ideal candidate must have a High School Diploma/GED and show a genuine passion for customer service. The role involves maintaining front desk operations, addressing guest inquiries, and ensuring compliance with quality standards. Employee benefits include competitive pay and flexible scheduling.

Qualifications

• Must possess a High School Diploma or GED.
• Familiarity with hospitality industry standards is essential.
• Knowledge of front desk operations and procedures.

Responsibilities

• Greet every guest with a smile.
• Assist guests with the registration process.
• Answer phone calls and take messages accurately.
• Anticipate the needs of guests and build rapport.
• Respond to guest concerns and resolve them appropriately.
• Maintain accurate records of registration and payment information.
• Ensure compliance with health and quality standards.

Skills

Customer service excellence

Effective communication

Crisis management

Education

High School Diploma/GED

Job description

Hyatt House in Waterford Charter Township is seeking a dedicated Guest Service Representative to join our team. You will be the face of our hotel, assisting guests with check-in and check-out, and ensuring a welcoming atmosphere.

The ideal candidate must have a High School Diploma/GED and show a genuine passion for customer service. The role involves maintaining front desk operations, addressing guest inquiries, and ensuring compliance with quality standards. Employee benefits include competitive pay and flexible scheduling.