Front Desk Guest Service - Hawaii Aloha Spirit and Perks

Parable Hospitality; Kailua (HI); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Competitive Pay

401k with employer match

Medical Insurance

Dental Insurance

Paid Time Off

Marriott Explore Discount

Friends & Family Rates

Job summary

King Kamehameha Kona Beach Resort Courtyard By Marriott in Hawaii seeks a friendly Guest Service Representative to welcome guests at the front desk and deliver Marriott-standard service with aloha. This full-time role requires a positive attitude, professional appearance, and the ability to manage check-in/out, answer inquiries, and sell hotel services.

Experience in front office is preferred; proficiency with Microsoft applications is expected, and Japanese or other languages are a plus.

Qualifications

• Proficient in Microsoft applications.
• One year of front office experience preferred.
• Ability to speak Japanese a plus.
• Ability to speak multiple languages preferred.

Responsibilities

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to guests.
• Communicate effectively with guests and fellow team members.
• Accommodate guests by making them feel welcome, informed, and cared for during the entire length of their stay.
• Anticipate and respond to guest needs.
• Handle all aspects of guest registration, including check-in/check-out, rate structures, and providing information on hotel features.
• Be knowledgeable about daily hotel operations and stay updated on changes and events.
• Know room rates, packages, discounts and promotions, and how to apply them.
• Find solutions quickly and resolve guest concerns.
• Assist other team members and departments to support overall performance.

Skills

Microsoft applications

Front desk experience

Multilingual communication

Education

High school graduate desirable

Job description

King Kamehameha Kona Beach Resort Courtyard By Marriott in Hawaii seeks a friendly Guest Service Representative to welcome guests at the front desk and deliver Marriott-standard service with aloha. This full-time role requires a positive attitude, professional appearance, and the ability to manage check-in/out, answer inquiries, and sell hotel services.

Experience in front office is preferred; proficiency with Microsoft applications is expected, and Japanese or other languages are a plus.