Front Desk Guest Service Agent – Welcoming Stays

Tharaldson Hospitality; Largo (MD); Vor Ort; USD 22.000 - 25.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Daily Pay option

Employee hotel discounts

Comprehensive benefits for eligible

Paid Vacation

Zusammenfassung

Tharaldson Hospitality Management is seeking a Guest Service Agent for the Residence Inn Largo. You will welcome guests, handle check-ins/outs, answer calls, and maintain guest records in a fast-paced hotel environment.

The role emphasizes friendliness, professional communication, and the ability to handle confidential information. Benefits include medical/dental/vision, 401(k), and paid vacation; a Daily Pay option is available.

Qualifikationen

• Prior customer service experience preferred; hospitality experience is a plus.
• Friendly, positive attitude with a genuine desire to help guests.
• Strong communication and customer service skills.
• Ability to maintain professionalism and calm under pressure.
• Ability to handle confidential guest information with integrity.
• Basic computer and cash-handling skills.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.
• High school diploma or equivalent preferred.

Aufgaben

• Welcome guests with a friendly and professional attitude.
• Check guests in/out and assign rooms.
• Answer phones, route calls, and take messages.
• Respond to guest questions and concerns promptly.
• Maintain accurate cash and transaction records.
• Complete front desk paperwork, logs, and reports.
• Keep lobby and common areas clean and welcoming.
• Assist with breakfast service and keep area stocked.
• Provide wake-up calls and help with special requests.
• Support sales and marketing efforts as directed by the General Manager.
• Assist with laundry and other hotel operations.
• Perform other duties as assigned.

Kenntnisse

Customer service

Communication

Cash handling

Reliability

Friendly attitude

Ausbildung

High school diploma or equivalent

Tools

POS system

Basic computer skills

Jobbeschreibung

Tharaldson Hospitality Management is seeking a Guest Service Agent for the Residence Inn Largo. You will welcome guests, handle check-ins/outs, answer calls, and maintain guest records in a fast-paced hotel environment.

The role emphasizes friendliness, professional communication, and the ability to handle confidential information. Benefits include medical/dental/vision, 401(k), and paid vacation; a Daily Pay option is available.