Front Desk Guest Service Agent – Memorable Stays

Sonesta Hotels; Fort Lauderdale (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA Matching

401(k) with Company Match

Paid Vacation & Sick Time

Parental Leave

Life Insurance

Short-Term & Long-Term Disability

Educational Assistance

Hotel Discounts

Employee Discounts

Job summary

Sonesta Hotels is seeking a friendly Front Desk Agent to be the first point of contact for guests, handling check-ins, check-outs, reservations, and inquiries with efficiency and a positive attitude.

The role suits someone who enjoys a fast-paced environment, delivering excellent customer service, and growing within hospitality. Strong communication and organizational skills are essential for success.

Qualifications

• High school diploma or equivalent required; some hospitality training preferred.
• Excellent verbal and written communication skills in English.
• Ability to operate property management and reservation systems with accuracy.

Responsibilities

• Greet and check in/out hotel guests promptly and professionally.
• Process payments including cash, cards, and deposits following procedures.
• Handle inquiries, reservations, cancellations, and requests with care.
• Promote hotel services and upsell upgrades when appropriate.
• Respond to complaints and resolve issues using service recovery strategies.
• Coordinate with management and other departments for guest needs.
• Perform front desk duties like concierge services and special requests.

Skills

Communication skills

Customer service

PMS software

Education

High school diploma

Tools

Property management systems

Reservation systems

Job description

Sonesta Hotels is seeking a friendly Front Desk Agent to be the first point of contact for guests, handling check-ins, check-outs, reservations, and inquiries with efficiency and a positive attitude.

The role suits someone who enjoys a fast-paced environment, delivering excellent customer service, and growing within hospitality. Strong communication and organizational skills are essential for success.