Front Desk/Guest Service Agent

Sleep Inn & Suites - Lancaster, WI; Lancaster (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading hotel as a Front Desk/Guest Service Agent in Lancaster, WI. This full-time entry-level position offers a dynamic environment where you'll manage guest interactions and ensure a pleasant stay. Enjoy benefits like 401(k) matching, paid time off, and travel discounts while developing your career in hospitality.

Benefits

401(k) plan with matching contributions

Paid Time Off, including sick and vacation days

Holiday pay

Travel discounts at various hotel brands

Medical, dental, and vision insurance

Qualifications

• Previous experience as a front desk agent or in customer service.
• Flexible schedule to accommodate hotel needs.
• Professional, composed, and guest-focused attitude.

Responsibilities

• Serve as the first point of contact for guests, managing all stages of their stay.
• Respond promptly and professionally to guest needs and inquiries.
• Process payments accurately following cashier procedures.

Skills

Customer service

Interpersonal skills

Administrative skills

Tools

Property Management Software (PMS)

Job description

Job Title: Front Desk/Guest Service Agent

Join us at Sleep Inn & Suites - Lancaster, WI as a Front Desk/Guest Service Agent. This is a full-time, entry-level position in the hospitality industry.

Pay Range

Base pay is $14.00 per hour. Actual compensation will depend on skills and experience.

Key Responsibilities

• Serve as the first point of contact for guests, managing all stages of their stay.
• Respond promptly and professionally to guest needs and inquiries.
• Act as the information liaison for the hotel, providing details on hotel services, local attractions, and events.
• Process payments accurately following cashier procedures.
• Maintain a clean and organized front desk area.

Qualifications

• Previous experience as a front desk agent or in customer service.
• Knowledge of Property Management Software (PMS).
• Flexible schedule to accommodate hotel needs.
• Strong interpersonal and administrative skills.
• Professional, composed, and guest-focused attitude.

Benefits

All team members are eligible for:

• 401(k) plan with matching contributions.
• Paid Time Off, including sick and vacation days.
• Holiday pay.
• Travel discounts at various hotel brands.

Full-time team members also have access to medical, dental, and vision insurance, along with additional voluntary benefits.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Industry: Hospitality