Guest Service Agent

Theboxerboston; Boston (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading hotel in Boston is seeking a Guest Service Agent to provide exceptional service to guests. The role involves greeting, registering, and assisting guests while managing reservations and payments. Ideal candidates will have a high school diploma and customer service experience. Benefits include competitive wages, insurance, and professional development opportunities.

Benefits

Medical, Dental, and Vision insurance

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Parking Benefits

Employee Assistance and Wellness Program

Educational and Professional Development opportunities

Referral Bonus Program

Qualifications

• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet, register, and service guests in a friendly manner.
• Manage reservations and verify payments.
• Resolve guest complaints and ensure satisfaction.

Skills

Customer Service

Communication

Education

High School diploma or equivalent

Tools

PMS systems

Job description

Join to apply for the Guest Service Agent role at The Boxer Boston Hotel.

Opportunity: Guest Service Agent

• Greet, register, and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
• Immediately greet guests and offer assistance with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, escalating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
• Assist in the breakfast area or with luggage during peak periods or staffing shortages.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skills

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Benefits and Perks

• Competitive wages for full-time and part-time opportunities.
• Medical, Dental, and Vision insurance.
• Paid Time Off.
• 401k Company Match.
• Daily Pay.
• Free Basic Life Insurance.
• Access to TELUS Health for work-life resources.
• Travel Discounts.
• Commuter Transit and Parking Benefits.
• Employee Assistance and Wellness Program.
• Educational and Professional Development opportunities.
• Referral Bonus Program.

Work Environment

• Work schedule varies; may include holidays, weekends, and alternate shifts.
• Requires standing, walking, pushing, lifting up to 25 pounds, bending, reaching, kneeling, or crouching.

Our Beliefs

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hotels and Motels