Guest Service Agent w/Night Audit

Sonesta International Hotels; Cambridge (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Guest Service Agent to manage front desk operations and enhance guest relations. This full-time, entry-level position requires excellent communication skills and a commitment to delivering exceptional service. Benefits include health insurance, 401(k), and paid time off.

Benefits

Health insurance

401(k)

Paid time off

Discounts

Qualifications

• High School diploma or equivalent required.
• Fluent in English; additional languages are a plus.
• Good communication skills and proficiency with Microsoft Office preferred.

Responsibilities

• Deliver Sonesta Service standards in all guest interactions.
• Register guests, issue room keys, and provide hotel information.
• Process cash and credit transactions accurately.

Skills

Communication

Customer Service

Proficiency with Microsoft Office

Fluency in English

Education

High School diploma or equivalent

Tools

Opera

Job description

Job Description for Guest Service Agent w/Night Audit at Sonesta International Hotels

The Guest Services Agent (GSA) is responsible for delivering excellent service that supports the hotel’s mission and success. Key responsibilities include managing front desk operations, guest relations, and serving as the primary contact for guests during their shift. The GSA represents the brand to all entering guests and handles various guest services and administrative tasks.

Responsibilities

• Deliver Sonesta Service standards in all guest interactions.
• Register guests, issue room keys, provide hotel information, and answer inquiries courteously.
• Process cash and credit transactions accurately, manage deposits, and secure financial information.
• Book and modify reservations, upsell rooms to enhance revenue.
• Coordinate with team members and management to ensure seamless service.
• Fulfill guest requests and ensure high-quality delivery of services.
• Comply with health, safety, and alcohol service laws.
• Perform additional duties as assigned.

Qualifications

• High School diploma or equivalent required.
• Fluent in English; additional languages are a plus.
• Good communication skills, proficiency with Microsoft Office and Opera preferred.
• Physical ability to stand, bend, climb, and lift up to 50 pounds.

Additional Information

Position is full-time, entry level, and located in the hospitality industry. Benefits include health insurance, 401(k), paid time off, discounts, and more. Sonesta is an equal opportunity employer. Applicants should complete a full application and attach a resume.