Front Desk/Guest Service Agent

Grand Harbor Resort; Dubuque, Middletown (IA, CT); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company in hospitality is seeking a qualified physical front desk agent to ensure guest satisfaction and manage all aspects of guest interactions. The ideal candidate will possess strong interpersonal skills and a flexible schedule. Responsibilities include handling guest inquiries, processing payments, and maintaining a professional front desk area. This role offers benefits such as 401(k) eligibility, paid time off, and growth opportunities within the company.

Benefits

401(k) eligibility

Paid Time Off – Sick & Vacation

Holiday Pay

Medical, dental, and vision insurance

Travel discounts

Qualifications

• Successful history as a front desk agent or related customer service experience.
• Flexible schedule to meet business needs.

Responsibilities

• Represents the first point of contact with guests and handles all stages of a guest’s stay.
• Process and collect payments, accurately adhering to all cashier procedures.

Skills

Interpersonal skills

Administrative skills

Decision-making

Tools

Property Management Software

Job description

We are seeking a qualified physical front desk agent with a high level of professionalism and effective decision-making.

Applicant must have strong interpersonal and administrative skills.

Key Requirements/ Qualifications:

• Successful history as a front desk agent or related customer service experience.
• Understanding of how to use hotel's Property Management Software (PMS) systems.
• Flexible schedule to meet business needs.
• Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
• Ability to maintain a composed, gracious and professional attitude.

This position is subject to successful completion of a background check as it relates to the role.

Responsibilities:

• Represents the first point of contact with guests and handles all stages of a guest’s stay.
• Accommodate and anticipate guests needs, respond promptly and professionally.
• Acts as the information liaison for the property and guests using all communication avenues.
• Serve as point of contact to up to date information regarding the hotel, area attractions, and events.
• Process and collect payments, accurately adhering to all cashier procedures.
• Maintain a clean and neat front desk area.

Benefits such as:

For all team members:

• Eligibility to enroll in the 401(k) after 6 months of service.
• 100% match at 3% contributions, 50% up to 5%.
• Paid Time Off – Sick & Vacation
• Holiday Pay
• Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Currently have properties in Wisconsin, South Dakota, North Dakota and Iowa.
• Travel discounts available through Choice Brand Hotels, Hilton, IHG and Marriott as well as at our independent properties.

For regular full time team members/leadership team:

• We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.