Guest Service Agent

Accor Hotels; Lexington (KY); On-site; USD 28,000 - 35,000; Full time

Job summary

Accor Hotels is seeking a Guest Service Agent to ensure a memorable experience for guests from arrival to departure. The role involves managing front desk activities, providing high-quality services, and developing personalized relationships with guests. Candidates should possess a service-focused personality and relevant hotel experience, with fluency in English being essential.

Benefits

Exclusive benefits specific to the sector

Career opportunities in various hospitality environments

Qualifications

• Experience in the hotel industry is a must.
• Service-focused personality is essential; experience is an asset.
• Fluency in English; additional languages are a plus.

Responsibilities

• Manage all activities relevant to the Front Desk such as reception, check-in/check-out.
• Contributes to guests' permanent satisfaction by providing high-quality services.
• Deal swiftly with guest complaints and ensure a clean front desk area.

Skills

Service-focused personality

Fluency in English

Education

Bachelor's or diplomas/certifications

Tools

Opera or related system

Job description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, for your colleagues, and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist.

Job Description

First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Manage all activities relevant to the Front Desk such as reception, check-in/check-out, cashiering, foreign exchange, and assisting guests with inquiries.

• Welcomes guests and takes care of them from their arrival through to departure

• Maintains cashier float and ensures accurate daily reports of all money received

• Contributes to guests' permanent satisfaction by providing high-quality services throughout their stay

• Helps meet the department's quantitative targets through sales efforts

• Encourages guest loyalty by developing friendly, personalized relationships

• Ensures that administrative procedures do not take priority over guest relations

• Anticipates guests' needs and considers them

• Deals swiftly, efficiently, and sensitively with guest complaints and follows through

• Ensures front desk work area is kept clean and orderly at all times.

Qualifications

• Service-focused personality is essential; experience is an asset.
• Prior experience working with Opera or a related system.
• Fluency in English; additional languages are a plus.
• Bachelor's or diplomas/certifications are required.
• Relevant experience within the hotel industry is a must.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.