Front Desk & Guest Experience Specialist - Property Mgmt

FirstService Residential; Vail (AZ); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Paid sick time

Employee Assistance Program

Job summary

FirstService Residential in Vail, AZ is seeking a friendly Receptionist to keep property operations running smoothly by greeting visitors, answering phones, and handling general administrative tasks.

You will maintain the reception area, manage mail and deliveries, assist homeowners with inquiries and payments, and help organize meetings. The role requires strong communication, reliability, and the ability to work independently in a fast-paced environment.

Qualifications

• Customer service experience required.
• HOA and/or property management experience is a plus.
• Proficient with MS Office suite.

Responsibilities

• Welcome guests in a warm and friendly manner, and answer questions
• Answer and direct phone calls in a polite, friendly and professional manner
• Maintain reception area and common areas in a clean and tidy manner
• Receive deliveries; sort and distribute mail and packages
• Assist in organizing office events and meetings
• Update new and existing homeowners’ information in the appropriate system
• Assist homeowners with general inquiries
• Assist homeowners in making payments
• Assist in dispersing key fobs to residents
• Perform other duties as assigned

Skills

Friendly demeanor

Communication skills

Active listening

Independent work

Judgment

Prioritization

Problem solving

MS Office

Tools

MS Office

Job description

FirstService Residential in Vail, AZ is seeking a friendly Receptionist to keep property operations running smoothly by greeting visitors, answering phones, and handling general administrative tasks.

You will maintain the reception area, manage mail and deliveries, assist homeowners with inquiries and payments, and help organize meetings. The role requires strong communication, reliability, and the ability to work independently in a fast-paced environment.