Guest Service Representative

Philadelphia/MT Laurel; Mount Laurel Township (NJ); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Insurance (health, dental, vision)

Paid time off

401K retirement plan

DailyPay access to earned wages

Special team member hotel rates

Job summary

Newport Hospitality is seeking a Guest Service Representative to deliver exceptional front desk service, ensuring guests experience a smooth check-in/check-out, local area information, and prompt issue resolution. The role emphasizes courteous communication, teamwork, and a proactive approach to guest satisfaction throughout shifts including day and evening hours.

Ideal candidates bring strong customer service, interpersonal skills, and the ability to thrive in a fast-paced hospitality

Qualifications

• Night and weekend availability.
• 7AM-3PM & 3PM-11PM
• Excellent customer service skills
• Strong communication and interpersonal abilities
• Attention to detail and problem-solving skills
• Ability to work in a fast-paced environment
• Previous experience in a customer-facing role is a plus

Responsibilities

• Check guests in and out of the property
• Handle guest inquiries and provide information about the local area
• Process payments and maintain accurate records
• Collaborate with other team members to ensure guest satisfaction

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Problem solving

Fast-paced environment

Job description

The Guest Service Representative (GSR) embodies the property’s commitment to exceptional service, ensuring guests receive efficient, courteous, and professional assistance in all front office operations. The Guest Service Representative plays a key role in ensuring guests have a memorable and enjoyable stay at our properties. They are responsible for providing exceptional customer service and addressing any guest inquiries or issues.

We seek highly motivated team members. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience.

Benefits:

• Insurance (health, dental, vision, etc.)
• Paid time off (vacation, sick leave, holidays)
• 401K retirement plan
• DailyPay: Access your earned wages when needed.
• Special team member hotel rates for travel enthusiasts.

Responsibilities:

• Check guests in and out of the property
• Handle guest inquiries and provide information about the local area
• Assist with resolving guest complaints and issuesProcess payments and maintain accurate records
• Collaborate with other team members to ensure guest satisfaction

Requirements:

• Night and weekend availability
• 7AM-3PM & 3PM-11PM
• Excellent customer service skills
• Strong communication and interpersonal abilities
• Attention to detail and problem-solving skills
• Ability to work in a fast-paced environment
• Previous experience in a customer-facing role is a plus

Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required.

Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.