FRONT DESK CLERK FT

Robinson Rancheria Resort & Casino; California (MO); Hybrid; USD 2,066,000 - 3,031,000; Full time

Job summary

Robinson Rancheria Resort & Casino in Nice, CA is seeking a Front Desk staff member responsible for smooth hotel operations, including guest check-in and checkout, information provision, and handling guest inquiries.

The role requires a high school diploma or GED, English proficiency, basic Microsoft Office skills, and a willingness to obtain an active gaming license. Weekend and holiday shifts are requested.

Qualifications

• Requires a high school diploma or GED.
• Must be able to speak, read and write English.
• Basic computer skills with Microsoft Word/Excel/Access/PowerPoint.
• Strong attention to detail, accuracy and professionalism.
• Excellent interpersonal, written and oral communication skills.

Responsibilities

• Assist guests with the check-in process in a courteous manner.
• Answer guest questions regarding hotel facilities, events and information.
• Assist guests with checkout in an efficient manner.
• Handle guest complaints politely and effectively.
• Process cash, credit card and other transactions accurately per policy.
• Perform other duties as assigned.

Skills

Customer service

English proficiency

Computer skills

Attention to detail

Interpersonal skills

Communication skills

Gaming license readiness

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

Job description

ROBINSON RANCHERIA RESORT & CASINO - NICE, CA 95464

Description

SUMMARY:

Responsible for the successful overall activities related to the Front Desk of the Hotel, ensuring smooth and efficient operations.

ESSENTIAL RESPONSIBILITIES:

• Assists guest with the check-in process at the hotel in a courteous and polite manner.
• Answer guest questions regarding Hotel and property facilities, events and ensure that adequate information is given.
• Assist guest with checkout at the end of their stay in an efficient and timely manner.
• Handles guest complaints in a polite, courteous and effective manner.
• Ensures that the check-in and checkout process is handled in accordance with company policy by processing cash, credit card, and credit transactions accurately thus protecting the companys assets.
• Other duties assigned.

Qualifications

QUALIFICATIONS :

• High school diploma or GED required.
• All applicants must be at least 18 years of age
• Must be able to speak, read and write the English language.
• Basic computer skills in Microsoft, Word, Excel, Access, and PowerPoint.
• Strong Attention to detail, accuracy, and professionalism
• Excellent interpersonal, written and oral communication skills
• Obtain active Gaming license
• Must be willing to work weekends, holidays and any shift.

LICENSES/CERTIFICATIONS/OTHER

• Must be able to pass background check and receive a gaming license from the Robinson Rancheria Gaming Commission as required to work in gaming operations.
• Must pass an annual Title 31 exam.

AMERICAN INDIAN PREFERENCE
Robinson Rancheria Resort & Casino is a Native American Indian enterprise. In compliance with Title VII of the Civil Rights Act, preference for employment opportunities will be given to qualified tribal members of Robinson Rancheria.