Hospitality Front Desk Associate

Robinson Rancheria Resort & Casino; California (MO); Hybrid; USD 2,066,000 - 3,031,000; Full time

Job summary

Robinson Rancheria Resort & Casino in Nice, CA is seeking a Front Desk staff member responsible for smooth hotel operations, including guest check-in and checkout, information provision, and handling guest inquiries.

The role requires a high school diploma or GED, English proficiency, basic Microsoft Office skills, and a willingness to obtain an active gaming license. Weekend and holiday shifts are requested.

Qualifications

• Requires a high school diploma or GED.
• Must be able to speak, read and write English.
• Basic computer skills with Microsoft Word/Excel/Access/PowerPoint.
• Strong attention to detail, accuracy and professionalism.
• Excellent interpersonal, written and oral communication skills.

Responsibilities

• Assist guests with the check-in process in a courteous manner.
• Answer guest questions regarding hotel facilities, events and information.
• Assist guests with checkout in an efficient manner.
• Handle guest complaints politely and effectively.
• Process cash, credit card and other transactions accurately per policy.
• Perform other duties as assigned.

Skills

Customer service

English proficiency

Computer skills

Attention to detail

Interpersonal skills

Communication skills

Gaming license readiness

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

Job description

Robinson Rancheria Resort & Casino in Nice, CA is seeking a Front Desk staff member responsible for smooth hotel operations, including guest check-in and checkout, information provision, and handling guest inquiries.

The role requires a high school diploma or GED, English proficiency, basic Microsoft Office skills, and a willingness to obtain an active gaming license. Weekend and holiday shifts are requested.