FRONT DESK CLERK FT

Robinson Rancheria Resort & Casino; Nice (CA); On-site; USD 22,000 - 28,000; Full time

Job summary

Robinson Rancheria Resort & Casino in NICE, CA is seeking a Front Desk Clerk to manage guest check-ins and provide information about hotel facilities and events. The role requires polite service, accuracy in transactions, and effective handling of guest questions and complaints.

The candidate must have a high school diploma, be at least 18, proficient with MS Word, Excel, Access and PowerPoint, and willing to work weekends and holidays.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• Must be able to speak, read and write English.
• Basic computer skills in Microsoft Word, Excel, Access and PowerPoint.
• Strong attention to detail, accuracy and professionalism.
• Excellent interpersonal, written and oral communication skills.
• Must obtain active gaming license.
• Willing to work weekends, holidays and any shift.

Responsibilities

• Assist guests with the check-in process in a courteous and polite manner.
• Answer guest questions regarding hotel facilities and events; provide adequate information.
• Assist guests with checkout in an efficient and timely manner.
• Handle guest complaints politely and effectively.
• Process cash, credit card, and gaming-related transactions accurately per policy.
• Other duties assigned.

Skills

English language

Interpersonal skills

Attention to detail

Excellent communication

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

Job description

Job Details: Job Location: ROBINSON RANCHERIA RESORT & CASINO - NICE, CA 95464, SUMMARY:

Responsible for the successful overall activities related to the Front Desk of the Hotel, ensuring smooth and efficient operations.

ESSENTIAL RESPONSIBILITIES:

• Assists guest with the check-in process at the hotel in a courteous and polite manner.
• Answer guest questions regarding Hotel and property facilities, events and ensure that adequate information is given.
• Assist guest with checkout at the end of their stay in an efficient and timely manner.
• Handles guest complaints in a polite, courteous and effective manner.
• Ensures that the check-in and checkout process is handled in accordance with company policy by processing cash, credit card, and credit transactions accurately thus protecting the companys assets.
• Other duties assigned.

Qualifications: QUALIFICATIONS :

• High school diploma or GED required.
• All applicants must be at least 18 years of age
• Must be able to speak, read and write the English language.
• Basic computer skills in Microsoft, Word, Excel, Access, and PowerPoint.
• Strong Attention to detail, accuracy, and professionalism
• Excellent interpersonal, written and oral communication skills
• Obtain active Gaming license
• Must be willing to work weekends, holidays and any shift.

LICENSES/CERTIFICATIONS/OTHER

• Must be able to pass background check and receive a gaming license from the Robinson Rancheria Gaming Commission as required to work in gaming operations.
• Must pass an annual Title 31 exam.

Robinson Rancheria Resort & Casino is a Native American Indian enterprise. In compliance with Title VII of the Civil Rights Act, preference for employment opportunities will be given to qualified tribal members of Robinson Rancheria.