Front Desk & Guest Experience Specialist - Full-Time

Floyd's 99 Barbershop; Schaumburg (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Employee assistance program

Counseling benefits

Financial planning

Child & elder care assistance

Legal assistance

Growth opportunities

Health benefits

Medical, dental, and vision

Fun workplace

Nationwide locations

Job summary

Floyd's 99 Barbershop in Schaumburg, IL is looking for a friendly Front Desk Receptionist to join as a full-time team member. You will greet clients, answer calls, and coordinate appointments while maintaining a welcoming atmosphere and strong service standards.

The role requires flexibility for evenings, nights, and weekends, with a focus on efficient, courteous customer interactions and supporting salon operations.

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty industries.
• Experience working in a fast-paced environment.
• Excellent communication skills, both over the phone and in person.
• Commitment to helping others and working with a team.
• Strong organizational skills, attention to detail, and time management.
• Ability to maintain confidentiality.
• Flexibility to work evenings, nights, and weekends.

Responsibilities

• Answer phone calls and respond to inquiries.
• Inform customers about services and offerings.
• Upsell products or treatments when appropriate.
• Schedule appointments and provide cost estimates as requested.
• Take staff messages and relay information accurately.
• Assist with general cleaning and shop upkeep.

Skills

Customer service

Fast-paced environment

Phone and in-person communication

Team collaboration

Confidentiality

Flexible scheduling

Job description

Floyd's 99 Barbershop in Schaumburg, IL is looking for a friendly Front Desk Receptionist to join as a full-time team member. You will greet clients, answer calls, and coordinate appointments while maintaining a welcoming atmosphere and strong service standards.

The role requires flexibility for evenings, nights, and weekends, with a focus on efficient, courteous customer interactions and supporting salon operations.