Full-Time Front Desk & Guest Experience Specialist

Floyd's 99 Barbershop; Merrifield (VA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Employee assistance program

Growth opportunities

Health benefits (medical, dental, and视

Health benefits (medical, dental, and

Job summary

Floyd's 99 Barbershop – Fairfax, VA is seeking a friendly Front Desk Receptionist to manage a busy front area, greet clients, schedule appointments, and support our team. The role emphasizes excellent customer service, quick communication, and a welcoming presence in a fast-paced, growth-oriented shop.

The position is full-time, with evenings and weekends required. The shop features a fun, energetic environment and opportunities for advancement as part of a nationwide brand.

Qualifications

• 2+ years of customer service experience in the retail, hospitality, or beauty industries.
• Experience working in a fast-paced environment.
• Excellent communication skills, both over the phone and in person.
• Ability to maintain confidentiality and handle sensitive information.
• Willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

• Answer phone calls and respond to customer questions.
• Inform customers about services and offerings.
• Upsell products or treatments and schedule appointments.
• Provide cost estimates when requested and take staff messages.
• Assist with general cleaning and keeping the front desk organized.

Skills

Customer service experience

Phone & in-person communication

Organization & time management

Confidentiality

Flexible schedule

Job description

Floyd's 99 Barbershop – Fairfax, VA is seeking a friendly Front Desk Receptionist to manage a busy front area, greet clients, schedule appointments, and support our team. The role emphasizes excellent customer service, quick communication, and a welcoming presence in a fast-paced, growth-oriented shop.

The position is full-time, with evenings and weekends required. The shop features a fun, energetic environment and opportunities for advancement as part of a nationwide brand.