Front Desk Guest Experience Specialist - 2nd Shift

Potawatomi Casino | Hotel; Milwaukee (WI); On-site; USD 18,000 - 25,000; Full time

Job summary

Ultipro in Milwaukee is seeking a Front Desk Agent to provide an exceptional guest experience by checking guests in and out, assigning rooms, issuing keys, and guiding guests through arrivals and departures in a fast-paced hotel environment. The role requires a high school diploma or equivalent, basic Microsoft Office skills, and the ability to handle confidential information with discretion.

Flexibility for irregular hours, including late nights, weekends, and holidays, is essential, along with

Qualifications

• High school diploma or equivalent is required.
• Basic knowledge of Microsoft Office.
• Ability to handle confidential information discreetly.
• Professional and courteous interaction with guests and team members.
• Ability to work irregular hours, nights, weekends, and holidays.

Responsibilities

• Check guests in and out, register and assign rooms, issue keys.
• Acknowledge and greet guests to build rapport and satisfaction.
• Create and manage reservations and guest accounts using hotel systems.
• Handle payments accurately and post charges to guest accounts.
• Address guest needs and questions promptly, escalating as needed.
• Maintain knowledge of the facility, events, and amenities.
• Keep front desk and public areas safe, clean, and presentable.
• Follow internal controls and regulations; perform other duties as assigned.

Skills

Guest service

Communication

Professionalism

Discretion

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Ultipro in Milwaukee is seeking a Front Desk Agent to provide an exceptional guest experience by checking guests in and out, assigning rooms, issuing keys, and guiding guests through arrivals and departures in a fast-paced hotel environment. The role requires a high school diploma or equivalent, basic Microsoft Office skills, and the ability to handle confidential information with discretion.

Flexibility for irregular hours, including late nights, weekends, and holidays, is essential, along with