Assistant Shift Manager — Flexible Hours & Guest Experience

Potawatomi Casino | Hotel; Town of Wabeno (WI); On-site; USD 37,000 - 52,000; Full time

Job summary

Ultipro is seeking an Assistant Shift Manager for a fast-paced food and beverage venue in Wisconsin. You will lead daily operations, supervise team members, train staff, schedule, and ensure guest satisfaction while maintaining safety and quality standards.

This full-time role requires flexibility across shifts, strong leadership, and the ability to manage opening/closing procedures, inventory, and guest concerns. Apply to join a team committed to exceptional service and operational excellence.

Qualifications

• High school diploma or equivalent with 2 years of related experience in a venue of similar size.
• Previous supervisory experience required.
• Ability to obtain Responsible Alcohol and ServSafe Manager certifications within 90 days.
• Office skills include Microsoft Office; POS experience preferred.

Responsibilities

• Direct and oversee daily operations of the assigned food and beverage venue, ensuring efficiency and guest satisfaction.
• Supervise team members with recruitment, interviewing, onboarding, training, scheduling, performance management, and coaching.
• Develop training materials and checklists for positions to ensure quality training for new hires.

Skills

Guest service

Supervisory experience

Team leadership

Training development

Scheduling

Operations coordination

Problem solving

Communication

Education

High School Diploma

Associate degree acceptable

Tools

POS systems

Microsoft Office

Job description

Ultipro is seeking an Assistant Shift Manager for a fast-paced food and beverage venue in Wisconsin. You will lead daily operations, supervise team members, train staff, schedule, and ensure guest satisfaction while maintaining safety and quality standards.

This full-time role requires flexibility across shifts, strong leadership, and the ability to manage opening/closing procedures, inventory, and guest concerns. Apply to join a team committed to exceptional service and operational excellence.