Guest Services Specialist

Embassy Suites Washington D.C. Georgetown; Washington (District of Columbia); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Paid parental leave

Health insurance

Dental insurance

Vision insurance

Vacation, sick and holiday pay

Company basic life insurance

Company‑paid accidental death & disMEM

Company‑paid short‑term disability

Company‑paid long‑term disability

401(k) retirement plan

Job summary

Embassy Suites Washington D.C. Georgetown is seeking a Guest Services Agent to greet and register guests, assist with checkout, and promote hotel services.

You will provide outstanding guest service, handle payments, and relay messages while ensuring smooth operations at the front desk. The role requires English fluency, hospitality experience, and the ability to work flexible hours including weekends and holidays.

Qualifications

• High school diploma or equivalent.
• Customer service experience required, preferably in hospitality.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Standing for long periods required.
• Carrying, lifting, or pulling items weighing up to 50 pounds.
• Flexible schedule including mornings, evenings, weekends, and holidays.

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know the location of their room or have a bell person accompany them.
• Assist guests with check‑out, ensuring rooms and services are correctly accounted, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate a thorough knowledge of hotel information, including room categories, room rates, packages, promotions, the local area and other general product knowledge, and answer guest questions and inquiries.
• Use up‑selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.

Skills

Customer service

Fluent English

Hospitality knowledge

Education

High school diploma or equivalent

Tools

Hilton systems

Job description

Embassy Suites Washington D.C. Georgetown is seeking a Guest Services Agent to greet and register guests, assist with checkout, and promote hotel services.

You will provide outstanding guest service, handle payments, and relay messages while ensuring smooth operations at the front desk. The role requires English fluency, hospitality experience, and the ability to work flexible hours including weekends and holidays.