FRONT DESK ASSOCIATE-HOTEL HOSPITALITY

ADP, Inc.; Texarkana (TX); On-site; USD 18,000 - 19,000; Part time

Job summary

ADP, Inc. is seeking a part-time Front Desk Associate in Texarkana, TX. The role requires greeting guests, performing efficient check-in/check-out, and acting as Manager on Duty when scheduled.

You will upsell rooms, manage reservations in the Property Management System, and participate in brand trainings. The candidate should have a high school diploma, fluent English, strong computer and typing skills, and be able to stand for long periods.

Qualifications

• High school diploma or equivalent required.
• Ability to speak fluent English.
• Strong computer and typing skills.
• Stand for long periods behind the desk and front office areas.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects, products, and computer equipment.
• Willing to work weekends, and/or holidays, and multiple shifts.

Responsibilities

• Provide prompt, friendly, courteous, and professional guest service.
• Check-in / check-out of hotel guests in a timely and professional manner.
• Act as the Manager on Duty (MOD) when scheduled.
• Register guests, issue room keys, provide information on hotel services and local area.
• Answer phones promptly and courteously.
• Upsell rooms to maximize hotel revenue.
• Be proficient with the Property Management System (PMS).
• Complete brand trainings and log on to Brand Portal.
• Understand hotel operating procedures and process cash/credit transactions.
• Respond to guest complaints and requests with appropriate service recovery actions.
• Perform other duties including guest room tours, breakfast setup, lobby cleaning, and meeting room setup.
• Document events and incidents in the communication log.
• Ensure lobby and public areas look presentable and secure.
• Be proficient with front office equipment (credit card machines, copier, fax).
• Be willing to work any shift.
• Understand room types and rate plans; know franchise policies on guaranteed reservations and no-shows.

Skills

Fluent English

Computer skills

Typing skills

Customer service

Education

High school diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part Time Texarkana, TX, US

Salary Range: $13.00 To $13.50 Hourly

Reports To: Front Office Manager, General Manager

Requirements

• High school diploma or equivalent
• Ability to speak fluent English
• Strong computer and typing skills, tech-savvy
• Stand for long periods of time behind the desk and front office areas
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects, products, and computer equipment
• Willing to work weekends, and/or holidays, and multiple shifts.

General Responsibilities

• Provide prompt, friendly, courteous, and professional guest service.
• Ability to perform check-in / check-out of hotel guests in a timely and professional manner
• Act as the Manager on Duty (MOD) when scheduled.

Specific Responsibilities

• Register guests, issue room keys, provide information on hotel services, local area and room location.
• Answer phones in a prompt and courteous manner.
• Upsell rooms where possible to maximize hotel revenue.
• Be proficient on the use of the Property Management System.
• Completion of all brand trainings for their discipline. Required to log on to Brand Portal, know and learn the brand requirements needed for their position.
• Have a good understanding of all of hotel operating procedures.
• Accurately process all cash and credit card transactions in accordance with the established procedures.
• Respond appropriately to guest complaints and guest requests and make appropriate service recovery actions to ensure total guest satisfaction.
• Perform other duties as assigned including guest room tours, special guest requests, breakfast set up, cleaning lobby area, setting up meeting room, data entry, document scanning, and preparing reports.
• Read and document all events, incidents in the communication log.
• Ensure the proper appearance of the lobby and all public areas, including the breakfast area.
• Ensure processes are followed to protect the identity, safety and security of the guests and fellow employees.
• Be proficient on the use of all front office equipment such as credit card machine, copier, and fax.
• Be willing and able to work any shift.
• Have complete knowledge of room types and offered rate plans.
• Fully understand the hotel’s franchise policy on guaranteed reservations and no- shows.
• Process cancellations and modifications to reservations.
• Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.
• Promote teamwork and quality service through daily communications and coordination with other departments.
• Excellent communication and customer service skills
• Pleasant personality
• Good team player
• Good listener
• Well-groomed and professional appearance
• Open with praise and discrete with criticism

Performance Standards

Annual performance evaluations are subjected to contributions of measurable value to hotel metrics and