Night Auditor & Guest Services Specialist

Spirehotels; Selma (AL); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Hotel discounts

Job summary

St. James Hotel in Selma, AL is seeking an Overnight Night Auditor to warmly welcome guests and ensure seamless operations across the shift. You will close and reset systems for the next day and uphold high standards of guest satisfaction.

The role emphasizes accuracy in daily financial reporting, housekeeping of PMS data, and proactive guest service recovery. Previous hospitality experience is preferred, with emphasis on accounting familiarity.

Qualifications

• High school diploma or equivalent required.
• Hotel experience preferred; 1-year as a Guest Services Agent required.
• Knowledge of accounting operations (AR, AP, server service fees).
• Proficient with MS Office; OPS and PMS systems (OPERA, OnQ) a plus.
• CPR/First Aid Certification preferred.

Responsibilities

• Deliver excellent service to guests and respond to questions and requests promptly.
• Prepare and balance daily PMS and revenue reports; assist with revenue and settlement accounts.
• Make corrections in the PMS and resolve computer-related issues during the shift.
• Enter revenue, expenses, and allowances to generate daily reports (Guest Ledger, Daily Restaurant Summary).
• Handle check-ins/outs and respond to phone inquiries with professionalism.
• Resolve guest concerns with proactive service recovery.

Skills

Attention to detail

Basic math

Accounting knowledge

Computer literacy

CPR/First Aid

Education

High school diploma or equivalent

Tools

OPERA

OnQ

MS Suite (Outlook, Word, Excel)

Job description

St. James Hotel in Selma, AL is seeking an Overnight Night Auditor to warmly welcome guests and ensure seamless operations across the shift. You will close and reset systems for the next day and uphold high standards of guest satisfaction.

The role emphasizes accuracy in daily financial reporting, housekeeping of PMS data, and proactive guest service recovery. Previous hospitality experience is preferred, with emphasis on accounting familiarity.